Our digital designers adopt a user-centred design process to identify needs, define problems and develop solutions that provide seamless experiences across all touchpoints. We work across many digital interfaces, including website, mobile and tablet, and have developed a robust and flexible approach to ensure we deliver the best results.
The first step of digital design is to undertake user experience (UX) research. Our team studies and understands users and their needs in order to design fully user-centred digital products. We conduct research through various observation techniques and feedback methods to ensure the digital products we create deliver the most value to users. Our UX researchers carry out research throughout the entirety of a project, often beginning with qualitative methodologies to gain a better understanding of the users and determine their needs. This is followed up by quantitative methodologies later on in the design process to test our solutions.
Using these insights, we begin the UX design. Our bespoke design approach places the user at the heart, and bases every decision around the insights and data gathered in the UX research phase. Our team ensures the products and technologies we build are usable, enjoyable, accessible and innovation-driven.
UI (user interface) design is the process of bringing your digital product to life. In this stage, we start making stylistic decisions, applying your brand to wireframes and prototypes, and refining interactive elements and features to improve the product’s behaviour. UI design is responsible for creating an optimal experience for the user while interacting with a digital product, and when done well, users don’t even notice it. Our team of specialist UI designers are adept at following interface design principles and applying them in ways that ensure customer adoption and satisfaction.
Through our end-to-end digital design services, our team have the expertise to ensure your business’ digital experience is effectively serving your customers while also being best-in-class. Connect with us today to start your journey.
Articles
by Darrell Rigby, Hernan Saenz, and Peter Guarraia Summary. Realizing that their supply chains cannot be made totally immune to disruptions, a number of automakers have adopted a number of strategies to protect their businesses. They include: delivering a “good enough” product to consumers, developing better
by Jennifer D. Sciubba Summary. While political, economic, and technological shifts can be difficult to predict, demographics data doesn’t lie. Within the next 10 years, more than 60 countries will have a median age over 35, and in 25 of those countries, half the population
by Bill Taylor Summary. When it comes to strategy, one way to meet radically new expectations in your industry is to draw from the impressive and surprising strategies that are being used in other industries. Why can’t interacting with an insurance company be as responsive and
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Your products, services, digital activity and marketing should all be based on real, data-driven customer insights. Our customer experience experts can help you collect and embed this data into your end-to-end user journeys to make sure you’re effectively targeting your audience.
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